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Responsible in supervising the operations of the Front Desk, to include the performance of 7 Guest Service Agents and 8 Bell Staff, ensuring all are executing in a pleasant, profession and hospitable manner, contributing to an overall positive guest experience.
Promoted from Front Desk Agent
Accomplishments include creating thorough documentation covering the entire Night Audit procedure, guides for credit-card routing, reaching monthly 70 enrollment quota, and performing outstanding guest service recovery.
Responsibilities included receiving, sorting, loading, scanning, problemsolving, teamwork, and consistency in performance.
Accomplishments include providing instant feedback, wide versatility throughout facilities, fast maneuverability at a 425 package/hr. rate -- increasing the overall productivity of the Distribution Center substantially.
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Adrian Figueroa — figueroa317@gmail.com — (619) - 618-6643